On our Web Site, you will find the section named “Open an account”. By clicking on this link, you will be able to download the necessary documentation and you will simply need to follow the instructions outlined in the document. Once you have submitted the form, an account opening analysis will be performed by one of our agents, and a member of our staff will communicate with you as quickly as possible.
Yes, for most of our tools you can return them to the branch of your choice, however there are some exceptions such as trailers and some specialized tools.
For certain equipment, this is not a problem, however, it’s best to validate this information when finalizing the contract.
No
Either one will make you eligible for a discount – whichever provides the greatest advantage will be applied to your rental.
Yes absolutely, our discount agreement is renewed annually.
Yes however, you must always confirm availabilities.
Yes
The cost of the deposit depends on the duration and the value of the tools or equipment rented.
Absolutely. The deposit could be made via your credit card and the final bill could be paid with cash or credit card. Please note, however that during COVID-19, we do not accept cash.
All our tools are eligible for the weekend rate. The price generally works out to 1.5 times the price for the day. Unless agreed upon with the branch, this does not apply to equipment.
The rental fee depends on the hour at which you return the equipment.
The system grands a grace period of 1 hour after the expected return time.
After this period, the charge amounts to 3 days.
The “web” catalogue is available via our web site simplex.ca.
250% of the total rental amount before taxes.
The 7.9% is a fee that all our customers must pay.
It covers the repairs of the rented tool if that the tool has been used correctly, otherwise the customer will be invoiced an amount equivalent to the repair which includes the parts and labor.
No. Each customer is responsible for insuring theft with their insurance company.
We strongly suggest that you validate this information with your insurance company.
You have 2 options :
We suggest that you visit our website where the opening hours are indicated in the “Найдите филиал” section.
The second option is to call a branch directly.
Please be aware that our hours may vary from branch to branch and at different times of the year.
We only sell our tools. Our equipment is usually sold at various auctions.
If you wish to buy tools, you can contact one of our branches who will be happy to provide you with the information.
In fact, it all depends on who you spoke to. If in doubt, you can send your PO to the following address: serviceclientele@simplex.ca
Yes. We offer a wide variety of training services.
Don’t hesitate to contact us at (514) 222-2222 or visit our web site www.simplex.ca and click on the “Training” section
Yes. Simplex offers maintenance and repair services.
We also have a dedicated team who offer this service either directly on site with our customers or in one of our workshops.
The service team can be reached at (450) 435-0605 or by email at reparation@simplex.ca
Normally a delivery is done at around 7:00AM, however, availability must always be validated.
If this time slot does not work for you, please note that we can deliver the equipment 1-day prior without charging you for that additional day.
We also provide the option of an emergency delivery outside of normal business hours, in which case additional fees may apply.